Returns and Complaints – Guarantee for your peace of mind!
At Angel Cosmetics, we value the high quality of our products and your satisfaction! If you receive a defective item or wish to make a complaint, follow our easy steps for returns and exchanges.
1. In what cases can you return or exchange a product?
-
You received a defective, damaged or different item than ordered
-
The product has a manufacturing defect.
-
You wish to exercise your right of withdrawal within 14 days. The product is unpacked and in its original packaging.
How to return or exchange a product?
Step 1️⃣ : Contact us
Before sending the product, please contact our team to clarify the details and await your shipment.
Contacts:
-
📞 0888 877 064
-
📧 info@angelcosmetics.bg
-
🕒 Working hours: Mon-Fri: 10:00 AM – 5:00 PM.
Step 2️⃣ : Prepare the shipment
Please make sure that:
-
The product is unused, in its original packaging , with intact integrity.
-
Please attach: Receipt or invoice, Warranty card (if applicable to an appliance)
Step 3️⃣ : Send the shipment
Send the item to:
📍 Plovdiv, 325 Okolovraste Pat Street
Once we receive and inspect the product, we will contact you to finalize the claim/return:
Refund
✔️ The deadline for refunds for complaints/returns is up to 7 working days after receipt and inspection of the returned product.
✔️ The amount you selected will be returned via bank transfer
Deadline for processing complaints:
-
Complaints are reviewed and processed within 30 days from the date of submission.
